Completion of all related paperwork, maintaining a professional and courteous manner at all times that is consistent with legislation, policies and procedures. Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff. Operating various computer systems to facilitate the raising and maintenance of client details dealing with queries relating to the booking, cancellation and re-appointing of appointments within agreed booking schedules and targets, ensuring that clinics are run effectively and efficiently and adhering to all related legislation, policies and procedures. Liaising with the multi-disciplinary team and with staff from other departments and external organisations, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
General office duties including filing related paperwork, opening and distributing post, housekeeping, photocopying and maintaining stock of routine supplies. Assist in the promotion of a healthy, safe and secure working environment for the work team and service users. Be proactive in assisting in the development of administrative services to support clinical activity and in the continuous assessment and review of administrative working practices and procedures within the work area. Any other ad-hoc duties as and when required in line with operational and service needs
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